We have attempted to create a web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, please contact us directly.
Can I pay my Association fees using my online banking service?
Yes, you can. Please check your payment slip. The payment slip contains an account number, which is unique to each property address and each payment obligation. This number must be used to setup your payment.
Can I pay my Association fees online using a credit card?
Yes, you can. Please click on the "Pay Online" link on our website and follow the instructions in order to facilitate the transaction.
Can I send a check by mail?
Yes, you can. Please send to the address in our "Contact Us" link. Also, please make sure to include the account number found on your payment slip.
Who do I make my check out to?
Always make your check payable to your association. All funds are deposited directly into your associations bank account and used to cover the associations expenses.
How do I contact the Board of Directors for my Association?
You may e-mail or call Four Points Property Management and the correspondence will be forwarded directly to your board of directors.
How can I obtain a copy of my Condo Documents?
A copy of the Association's documents are first provided by the developer. Owners are then required to furnish copies of the Association's documents at the time of sale of the home. Additional copies can be requested from Four Points Property Management for a fee.
What management services does Four Points Property Management provide to community associations?
There are three broad categories of services that are provided: financial, administrative, and property services. Financial services include collection of maintenance fees, payment of invoices, financial statement preparation, payroll, budget preparation and other related financial matters. Administrative services include matters involving compliance with Florida Statutes, board meetings, annual meetings, correspondence with owners, obtaining bids, coordination with legal counsel, etc. The property services include the management and supervision of the common elements; such as roofs, parking lots, pool, exterior painting, lawn & landscaping and other common elements.
Why does a community association need a professional property manager?
The alternative to professional management is "volunteer" management provided by homeowners and board members. The volunteer approach may work well for a while but volunteers generally lose interest in the non-paid and rather thankless job of assisting the association. Additionally, the Florida Statutes which govern community associations are very complex and if not strictly followed, the association may be subject to fines or penalties for non-compliance. Companies such as Four Points are equipped to deal with the business and statutory requirements of associations.
How does Four Points Property Management handle after hours emergencies?
Four Points has a 24 hour emergency answering service that will contact a property manager in the event of an emergency. All of Four Points property managers are provided with cell phones so that they may be contacted day or night for any emergency.
If an association is dissatisfied with a particular vendor or contractor (pool, lawn service, etc.), how will Four Points Property Management assist the association?
Four Points manages dozens of communities throughout the South Florida area, we have access to a large database of preferred vendors and contractors. Four Points will generally provide three firms which can be interviewed by the board so that a new vendor or contractor may be selected.
Our association has several owners who are delinquent in the payment of their maintenance fees. How can Four Points Property Management help us to collect these amounts and improve the association’s cash flow?
Four Points' Accounts Receivable Department works very aggressively in the collection of association maintenance fees. Four Points has an excellent accounting system which tracks maintenance fee charges and payments and assesses late fees when appropriate. Four Points also has a very structured program for issuing reminder notices and lien notices and also works closely with the collections department of many law firms.